Qpoker FAQ — Answers to all your questions, right here

No, qpoker's policy allows each person to hold only one account. This applies equally to every member.

The following will be considered as multiple accounts:

• Multiple registrations using the same mobile number
• Same national ID or passport number
• Different accounts from the same device or IP address
• Same bank or mobile banking number

What can happen if multiple accounts are detected:

• All accounts will be permanently closed
• Earned bonus will be forfeited
• Balance may be locked

Bonus funds cannot be withdrawn directly — they must be wagered a certain number of times before converting into real money. This condition is known as the wagering requirement.

Here's an example to make it clear:

Wagering requirements by bonus type:

• Welcome Bonus: 30× bonus amount
• Free Spin winnings: 20× the winning amount
• Reload Bonus: 25× the bonus amount
• Cashback: 1× (meaning you can withdraw directly)

Slots typically count 100% toward wagering. Live Casino games may count between 10%–50% — check the bonus details for game-specific rates.

Qpoker's Live Casino lets you play games with real dealers via live video streaming — bringing the feel of a physical casino straight to your home.

Popular Live Games:

• Baccarat: The most popular option. Bet on Player or Banker — the rules are simple and straightforward.
• Roulette: Predict where the ball lands on the wheel. 37 pockets, multiple betting options.
• Blackjack: Get closer to 21 than the dealer. Skill makes a difference.
• Dragon Tiger: Which of two cards is higher — a quick and simple game.
• Teen Patti / Andar Bahar: Classic games from South Asia.

Getting started:

1. Log in and go to the Live Casino section
2. Choose your preferred game and table (minimum bet starting from ৳50)
3. Select your chip value and click on the betting area
4. The dealer will deal cards or spin the ball — results are settled automatically

Qpoker supports all major payment methods in Bangladesh. See the full list below:

Mobile Banking:

• 📱 bKash — Minimum ৳200, maximum ৳50,000 (per transaction)
• 📱 Nagad — Minimum ৳200, maximum ৳50,000
• 📱 Rocket (DBBL) — Minimum ৳300, Maximum ৳30,000
• 📱 Upay — Minimum ৳200

Bank Transfer:

• 🏦 20+ banks supported including Dutch-Bangla Bank, BRAC Bank, and Islami Bank
• Minimum deposit: ৳500

Qpoker's customer support is available 7 days a week, 24 hours a day. You can communicate in Bengali — no language barriers.

Contact methods:

• 💬 Live Chat: Click the chat icon at the bottom right of the website or app. Average response time is 3–5 minutes — the fastest option.
• 📧 Email: support@qpoker.bet — expect a reply within 24 hours. Ideal for complex issues.
• 📱 WhatsApp: Get the number via live chat. Great if you prefer quick messaging.
• 📞 Callback: A callback request can be made for urgent account issues.

What you can get help with:

• Deposit & Withdrawal Issues
• Account Verification (KYC)
• Bonus & Promotions FAQs
• Technical issues
• Responsible Gaming Support

Qpoker offers several effective responsible gaming tools that can be accessed from your account settings at any time:

Available tools:

• 💰 Deposit Limit: Set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one takes 72 hours.
• 📉 Loss Limit: Your game will automatically stop once you reach a set loss amount.
• ⏰ Session Time Limit: Set a limit on how long you play in one session — you'll receive a reminder when time is up.
• 🧊 Cooling-Off (1–30 days): Take a temporary break from gaming.
• 🚪 Self-Exclusion (6 months+): For extended breaks. Cannot be cancelled once activated.

How to activate:

1. Log in → Profile Menu → Security Settings
2. Find the "Responsible Gaming" Section
3. Select your preferred tool and enter a number or time limit
4. Confirm — takes effect immediately